About Us

Priority 1 Restoration Services is a locally owned and operated full-service restoration and construction company headquartered in Chicopee, MA. The company was founded with one focus in mind: doing what is right for our customers. We have built a leadership team surrounding this mission.

Our team has over 50 years of industry experience and has handled every aspect of large and small losses. Priority 1 is able to handle every aspect of the claims process for our clients. We understand that this is likely the most difficult time in their lives, and we strive to eliminate as much of the stress as possible.

Priority 1 has worked hard to separate itself from the competition by employing IICRC-certified technicians and employing an in-house reconstruction team. Our 24-7 team, means that we are always here for you.

The Priority 1 Promise

Quick Emergency Help

In an emergency, you need help fast. That’s why we respond to emergency calls any time of day or night.

Honest &

We’re a local-run business that strives to provide the best damage restoration services possible.


Your property is in safe hands. Our experts have successfully restored hundreds of damaged properties.

Full-Service Restoration

As a full-service restoration company, we can care for your property from start to finish.

Quality Control, From Start to Finish

Priority 1 is a full-service restoration company, which means we handle everything in-house from the moment you call for emergency service to the moment your property is back to normal. 

This provides many benefits for our customers including:

  • Faster Response Times
  • Quicker Turnaround
  • Less Hassle
  • Single Point of Contact
  • Higher Quality Standards

Priority 1 controls all aspects of the project and is not at the mercy of subcontractors. We are able to work quickly, schedule crews efficiently, and ensure everything meets our high standards and expectations. Our customers and insurance companies benefit from a single point of contact, eliminating the need to coordinate with multiple parties. 

The Priority 1 Team

Anthony Nelson, President

Anthony Nelson is the president of Priority 1 Restoration Services Inc. He was born and raised in Chicopee MA and Priority 1 is now happy to call Chicopee its home base as well.

Anthony holds a BS in Industrial Engineering from Western New England University and a MS in Engineering management from Northeastern University.

Anthony started Priority 1 Restoration in October of 2020 after having a fire at a property he owned. He quickly realized there was a customer service gap in this industry. Anthony got to work founding Priority 1 with the focus on customer service. He believes in transparency and assisting clients through difficult times. Anthony has surrounded himself with like-minded teammates and continues to grow Priority 1.

In his free time, he enjoys spending time with his wife and two young boys, golfing, and coaching youth hockey.