Emergency Damage Response & Restoration Company Serving the Pioneer Valley

Years of Experience

High Quality Work

Professional Team

Customer Satisfaction

Fire. Water. Mold.
We Got You.

Our goal at Priority 1 is to offer trusted restoration services throughout Western Massachusetts, and that’s exactly what we’ve done since day one. As a local, family-owned company, we aim to build customer trust through excellence.


Water Damage

Count on our certified experts to dry and repair your property after water damage. We’ll work with your insurance and respond 24/7.

Fire Damage

When it comes to structure and content damage, let someone trained and certified handle your property. 

Mold Removal

Don’t trust your home and health to just anyone. Priority 1 is trained and certified in proper protocols to deal with mold. 

Emergency Services

Count on Priority 1 to provide emergency response and board-up services, protecting your property from suffering greater damage.


Contact Us

We are always here for you with 24/7 emergency service.

Let Us Help

We take care of everything in-house including cleanup and repairs.

Get Back to Life

Return to normal knowing your property is safe and fully restored.


Priority 1 Restoration Services is a locally owned and operated full service restoration and construction company headquartered in Chicopee, MA. The company was founded with one focus in mind, doing what is right for our customers.

Peter Houser

"I have had to get remediation work done on several properties in the past couple months. They responded fast and did great work. Very happy."

Barbara Gumlaw

"We had unexpected water in our basement and Priority One answered our call and immediately had someone come over. Not only were they professional, but their service was prompt, efficient and extremely well done! On top of this they were informative and answered any and all questions we had. I would definitely recommend them!"

A M Schmoke

"Every member of the team was extremely responsive and professional. They provided additional services and resources outside the scope of the work to ensure we were satisfied from beginning to end of project. Would highly recommend to other people."

Maria R.

"We had a sewage back up at our rental property in the Liberty heights neighborhood in Springfield. We were referred to Priority 1 Restoration Services and we could not have been happier! They came out immediately, extracted all standing water, cleaned the contamination, dried the water, and sanitized the property. We would highly recommend them!"

Carlos Restrepo

"I had a three-family house that burned I looked at multiple companies early on and made the decision to go with P1 and am happy I did. All inspections passed the first time and the job was completed on time and had good workmanship. The owner always answered all my questions and concerns. Customer service was very good."

Peter Beebe

"The team at Priority 1 was responsive, professional, and truly cared. The team members who came out to help took time to walk us through the process and answer any questions we had. Their customer service was exceptional and I would recommend their service anytime."


Priority 1 has worked hard to separate themselves from the competition by employing IICRC certified technicians, and employing an in-house reconstruction team. Our 24-7 team, means that we are always here for you.

Contact Us

How can we help?(Required)